15 April 2009

Dishwashers and more from Blomberg

[Do NOT buy anything made under this brand name. Ignore every kind thing I've ever said about Blomberg. I apologize if I mislead anyone. Events and things I've learned since this post appeared originally have brought about a complete change of heart for me regarding Blomberg and their US distributor. --Paul 2/21/10]


Blomberg DW36100 Fully Integrated Dishwasher with 5 Wash Levels, 6 Programs, 5 Wash Temps, 3-Way Euro Filter System, Delay Start, End of Cycle Chime, 50db Silen


Over the last couple of weeks, I've been made aware a dishwasher brand I know nothing about and that brand is Blomberg. I hate not knowing what something is, so I set out to find out.





Blomberg DWT35200 Fully Integrated Dishwasher with 5 Wash Levels, 5 Programs, 4 Wash Temps, 3-Way Euro Filter System, Delay Start, End of Cycle Chime and 52db S


Blomberg is new to the US, but they've been a German brand since 1883. Blomberg is owned by Arçelik, the Turkish conglomerate who sell appliances in over 100 countries around the world. What's being sold in North America as Blomberg also answers to the brand names Beko, Leisure, Flavel and Digifusion, depending on the country in question. Folks in the UK seem to be particularly loyal to Beko, and Beko appliances have been top-sellers there for a long time. While Blomberg may be new to the US, the company behind Blomberg has earned its stripes.





Blomberg DW35100 Fully Integrated Dishwasher with 5 Wash Levels, 5 Programs, 4 Wash Temps, 3-Way Euro Filter System, Delay Timer, 52db Silence Rating and ADA He

In the North American market, Blomberg has been introducing its full product line gradually. They started with their dishwashers, then their washing machines and now their refrigerators. Ultimately, they'll be bringing in their cooking appliances and ventilation products.

My quest for information about Blomberg dishwashers led me to a conversation with Bernie von der Lieth, a consultant responsible for Blomberg's introduction to the US market. Von der Lieth provided me with a wealth of information and I now know more about Blomberg dishwashers, refrigerators and washing machines than I ever thought I'd want to know. And here's what I learned.

Blomberg appliances are luxury appliances, comparable to Bosch and Liebherr. Like other luxury brands, Blomberg appliances are feature-packed and highly efficient. The similarities stop there though. A Blomberg dishwasher or refrigerator will cost half what a comparable Bosch or Liebherr appliance would. Go to a website like AJ Madison and do a price and feature comparison yourself.




Blomberg DW14120 Full Console Dishwasher with 5 Wash Levels, 4 Programs, 3 Wash Temps, 3-Way Euro Filter System, 54db Silence Rating and ADA Height: Black

All Blomberg dishwashers have stainless steel interiors and all of them feature an in-line water heating system. Unlike most American dishwashers which have heating elements inside of them. These elements waste energy, make the wash cycles take too long and prevent a dishwasher from attaining an optimal temperature. An in-line heating system has no heating element, instead the water is heated directly as it's piped into the machine. This maintains a water temperature of 165 degrees while using far less energy. No heating element also means that you can place plastic ware in the lower rack. 

Blomberg dishwashers are the quietest on the market due to their unique, three-layer insulation system. Their dishwashers have an on-board water filtration system and some models have a built in water softener. The racks inside are full adjustable and in a tip of the hat to appliance installers everywhere, a Blomberg dishwasher's rear leveling legs are adjustable from the front of the machine. If you've ever wrestled with a dishwasher installation, that's a very welcome feature.





Blomberg BRFB1040 10.6 cu. ft. Counter-Depth Bottom-Freezer with 3 Spill Proof Glass Shelves, 3 Freezer Drawers, HygION Antibacterial and Bottle Holder

Their refrigerators are similarly well-thought-out and equipped. All of their refrigerators' interior surfaces are treated with a process Blomberg calls HygION.  HygION uses silver nitrate (a potent, non-pharmaceutical, anti-microbial substance) to render the interior of a refrigerator an incredibly hostile environment for the wee-beasties that can make you sick. The glass shelves inside are all made from tempered, safety glass; all of their models have a suspended bottle holder, clear vegetable drawers and are highly efficient users of electricity.

My earlier reference to these appliances as feature-packed doesn't do them justice.

Blomberg's timing couldn't be better, they're introducing luxury appliances at a non-luxury price point. In a time of lowered expectations and slashed budgets, these things are a God send. I used to say Ich lieb Liebherr and think I was clever. But that was in a time when people wanted a $6,000 refrigerator "just because." Those days are gone obviously, so I'm changing my tune to Ich Lieb Blomberg. Or maybe I aşk Blomberg (that's Turkish), considering that they're made in Turkey.

13 comments:

Rachele said...

love it! I am remodeling my kitchen and chose a blomberg DW after talking to my sales rep and seeing it in the showroom. I felt it was a bit of a gamble because I could find so little information about it online. Thanks for making me excited about my choice!

Paul Anater said...

That's really good to hear Rachele, Blomberg DWs are the real deal and you made a great choice.

Kelly at Kitchen Sync said...

They do sound lovely and a good line, but here's where Ms. "Once Bitten" starts asking questions:

No matter how long they've been in other countries and how successful they are, when companies first dip their toes into North America, they focus on the marketing first, and not repair. I understand it, as why put the millions of dollars in without knowing it's going to be a success? They need to get their dealer base up first, before they focus on the rest.

So when ANY company comes into North America, here are the first things I ask:

Where can one get parts?

A very quick online search show me a U.K. website. The main site shows "pending" for dealers and distributors on their North American website.

Is there a warehouse/repair shop? How many registered repair people ("authorized service agents") are set up in the U.S. and Canada to handle repairs?

So far they have 5 in the U.S. - 4 of them are in Washington State, one in Oregon.

There's more in Canada, mostly in B.C. and Alberta with a lone eastern province (Quebec) thrown in.

Which is great for the West but perhaps not as advantageous for your neck of the woods.

Don't get me wrong: they look to be a solid company (and Canadians tend to be cautious, so seeing the amount of dealers in the Vancouver area is encouraging), so I imagine Blomberg will eventually come into the mainstream.

Paul Anater said...

You really do your homework lady! I forwarded your comment to my contact at Blomberg, Kelly. I've asked them to reply to you either here, or to you directly, or both. Stay tuned!

mrsben said...

This is good news all around as I find 'a little competition is good for the soul'. Foreign or not, I do wish them success. Thank you Paul for the enlightening post.
WISHING YOU A DELIGHTFUL EVENING! -Brenda-

P.S: If you happen to be viewing your sidebar, I am not reading three postings at one time; nor am I lurking or stalking you. It is just that I have you bookmarked and that particular post comes up, so then I browse for your most recent.

Paul Anater said...

Brenda, I'm just happy you're here. Linger as long as you'd like and I won't protest a bit.

Paul Anater said...

Kelly,

I just heard form my Blomberg guy and here's what he said in response to your comment:

Hi Paul:  Every Distributor I set up has to carry parts and they help in setting up Independent Service Agents who are trained by our own Service Manager. Our Service Manager is in Phoenix and he trains all of the Independent Service people. Wherever we have set up Distributors so fa,r we have Service and Parts available.  However not every Distributor wants all the Service Dealers revealed, so a customer is usually directed to the Distributor by the selling Dealer, because as you well know not every complaint needs a Service call.  Q:  my dishes are not getting dry! A: Why?  Did you use Rinse Aid as instructed in the Manual? NO, well that may be the problem right there. Please try it Mr. Jones and call us back if the dishes are still not dry.    And I could go on.  Also, No Distributor wants to take on a line of Products if there is no Service or Parts availability."

And there you have it.

Kelly at Kitchen Sync said...

Perfect, even if he didn't answer if he had any East Coast folks set in place yet. *cheeky grin*

Paul Anater said...

You're a hard, hard woman Kelly. That's also why I like you so much. He does have some East Coasters in place, and there will be more to come. However, Blomberg won't abandon anybody with a service problem as they develop their distribution network. They are in it for the long haul.

Kelly at Kitchen Sync said...

*laughing* I figure they'll do very well -- they're a pretty solid company and it isn't easy easing into a new market.

Sorry for putting you on the spot. You're a good sport, my friend. :D

Paul Anater said...

Oh you're fine Kelly. You raised a really valid point and I wanted to hear the response as much as you did. The guy who's bringing them into the US is who set up Bosch's network, so I trust him to do this correctly. Now if it were someone who'd been involved with Asko I wouldn't be so trusting...

Anonymous said...

What are the reasons that you are retracting your glowing raves about Blomberg, in your original report? I am concerned because I just made a purchase soon to be delivered.

Paul Anater said...

Blomberg gave away a dishwasher in a contest on this site. I selected a winner, turned over the winner's name and contact info to them and they said they'd take care of it. Then nothing. Three months later I contacted them again. They swore they'd get right on it. Then nothing. At six months, nothing. At nine months, nothing. They have never so much as acknowledged any of this other than to lie to me to get me to stay quiet. The whole thing reeks of sleaze. It reeks.

I gave them an enormous amount of publicity and they not only reneged on their side of it, they won't even take my calls anymore. I don't know much about their appliances, but any company who behaves this way is not someone I want to do business with.

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