Comments on Kitchen and Residential Design: Dishwashers and more from Blomberg

Just try to get ahold of someone locally here in V...

2011-01-02T12:35:24.853-05:00

Just try to get ahold of someone locally here in Vancouver! I purchased a Blomberg dishwasher, and was VERY glad I also purchased the stores extended warranty, as its been repaired three times, and now is getting fully replaced.

I purchased a Blomberg 14110 a few years ago. At t...

2010-12-26T21:00:08.545-05:00

I purchased a Blomberg 14110 a few years ago. At that time I did a bit of research, the dishwasher had good reviews. Just after installing the dishwasher, I was teasing my brother-in-law about their noisy $1200.00 dishwasher.

This week the dishwasher was making and odd noise. (I thought this was karma finally returning for revenge).

I have a technical background, so I decided to pull the dishwasher out and try to determine what part I will have to replace.

It took me a few minutes to develop my plan of attack. I was able to remove the bottom pan by removing 4 screws to expose the mechanical components.

I isolated the noise to the waste pump.

With closer inspection I was able to remove the bottom part of the waste pump assembly by simply depressing the locking tab and twisting the assembly. I found some dental floss wrapped around the propeller. Removed the floss, reassembled the dishwasher without any issues.

I was rather impressed with the overall mechanical design. There were features in this dishwasher that I was not even aware of, for instance the float valve that will trigger if the bottom pan fills with water. What a great idea!!! Never seen that in a dishwasher before!

Well done Blomberg!!!!!

Karma will have to wait for me another day.

Blomberg gave away a dishwasher in a contest on th...

2010-06-03T21:11:42.190-04:00

Blomberg gave away a dishwasher in a contest on this site. I selected a winner, turned over the winner's name and contact info to them and they said they'd take care of it. Then nothing. Three months later I contacted them again. They swore they'd get right on it. Then nothing. At six months, nothing. At nine months, nothing. They have never so much as acknowledged any of this other than to lie to me to get me to stay quiet. The whole thing reeks of sleaze. It reeks.

I gave them an enormous amount of publicity and they not only reneged on their side of it, they won't even take my calls anymore. I don't know much about their appliances, but any company who behaves this way is not someone I want to do business with.

What are the reasons that you are retracting your ...

2010-06-03T20:58:02.178-04:00

What are the reasons that you are retracting your glowing raves about Blomberg, in your original report? I am concerned because I just made a purchase soon to be delivered.

Oh you're fine Kelly. You raised a really valid po...

2009-04-15T22:09:00.000-04:00

Oh you're fine Kelly. You raised a really valid point and I wanted to hear the response as much as you did. The guy who's bringing them into the US is who set up Bosch's network, so I trust him to do this correctly. Now if it were someone who'd been involved with Asko I wouldn't be so trusting...

laughing I figure they'll do very well -- they'r...

2009-04-15T22:03:00.000-04:00

*laughing* I figure they'll do very well -- they're a pretty solid company and it isn't easy easing into a new market.

Sorry for putting you on the spot. You're a good sport, my friend. :D

You're a hard, hard woman Kelly. That's also why I...

2009-04-15T17:21:00.000-04:00

You're a hard, hard woman Kelly. That's also why I like you so much. He does have some East Coasters in place, and there will be more to come. However, Blomberg won't abandon anybody with a service problem as they develop their distribution network. They are in it for the long haul.

Perfect, even if he didn't answer if he had any Ea...

2009-04-15T17:11:00.000-04:00

Perfect, even if he didn't answer if he had any East Coast folks set in place yet. *cheeky grin*

Kelly, I just heard form my Blomberg guy and here...

2009-04-15T16:16:00.000-04:00

Kelly,

I just heard form my Blomberg guy and here's what he said in response to your comment:

Hi Paul: Every Distributor I set up has to carry parts and they help in setting up Independent Service Agents who are trained by our own Service Manager. Our Service Manager is in Phoenix and he trains all of the Independent Service people. Wherever we have set up Distributors so fa,r we have Service and Parts available. However not every Distributor wants all the Service Dealers revealed, so a customer is usually directed to the Distributor by the selling Dealer, because as you well know not every complaint needs a Service call. Q: my dishes are not getting dry! A: Why? Did you use Rinse Aid as instructed in the Manual? NO, well that may be the problem right there. Please try it Mr. Jones and call us back if the dishes are still not dry. And I could go on. Also, No Distributor wants to take on a line of Products if there is no Service or Parts availability."

And there you have it.

Brenda, I'm just happy you're here. Linger as long...

2009-04-15T16:15:00.000-04:00

Brenda, I'm just happy you're here. Linger as long as you'd like and I won't protest a bit.

This is good news all around as I find 'a little c...

2009-04-15T16:09:00.000-04:00

This is good news all around as I find 'a little competition is good for the soul'. Foreign or not, I do wish them success. Thank you Paul for the enlightening post.
WISHING YOU A DELIGHTFUL EVENING! -Brenda-

P.S: If you happen to be viewing your sidebar, I am not reading three postings at one time; nor am I lurking or stalking you. It is just that I have you bookmarked and that particular post comes up, so then I browse for your most recent.

You really do your homework lady! I forwarded your...

2009-04-15T15:30:00.000-04:00

You really do your homework lady! I forwarded your comment to my contact at Blomberg, Kelly. I've asked them to reply to you either here, or to you directly, or both. Stay tuned!

They do sound lovely and a good line, but here's w...

2009-04-15T13:24:00.000-04:00

They do sound lovely and a good line, but here's where Ms. "Once Bitten" starts asking questions:

No matter how long they've been in other countries and how successful they are, when companies first dip their toes into North America, they focus on the marketing first, and not repair. I understand it, as why put the millions of dollars in without knowing it's going to be a success? They need to get their dealer base up first, before they focus on the rest.

So when ANY company comes into North America, here are the first things I ask:

Where can one get parts?

A very quick online search show me a U.K. website. The main site shows "pending" for dealers and distributors on their North American website.

Is there a warehouse/repair shop? How many registered repair people ("authorized service agents") are set up in the U.S. and Canada to handle repairs?

So far they have 5 in the U.S. - 4 of them are in Washington State, one in Oregon.

There's more in Canada, mostly in B.C. and Alberta with a lone eastern province (Quebec) thrown in.

Which is great for the West but perhaps not as advantageous for your neck of the woods.

Don't get me wrong: they look to be a solid company (and Canadians tend to be cautious, so seeing the amount of dealers in the Vancouver area is encouraging), so I imagine Blomberg will eventually come into the mainstream.

That's really good to hear Rachele, Blomberg DWs a...

2009-04-15T11:25:00.000-04:00

That's really good to hear Rachele, Blomberg DWs are the real deal and you made a great choice.

love it! I am remodeling my kitchen and chose a b...

2009-04-15T11:01:00.000-04:00

love it! I am remodeling my kitchen and chose a blomberg DW after talking to my sales rep and seeing it in the showroom. I felt it was a bit of a gamble because I could find so little information about it online. Thanks for making me excited about my choice!